Identity & Digital Protection | Aura

Identity & Digital Protection | Aura
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Identity & Fraud Protection

Identity crime can happen to anyone – no matter how careful you are. Get comprehensive identity monitoring and fraud resolution designed to help you protect yourself and your family against today’s digital threats.
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Here's what you need to know

We are doing more online than ever – from banking, shopping, storing medical records, business, social media, school, and even doctor appointments. While convenient, this makes our personal and financial info more accessible to identity thieves and hackers.

 

MetLife & Aura helps protect what matters to you the most, like your identity, finances, privacy, and reputation, so you and your family can do what you love online... more safely. As an industry leader in online safety, MetLife & Aura:

 

  • Provides $5 million insurance per each enrolled adult member to help cover losses due to ID theft.1
  • Monitors your personal info, accounts, and online reputation and alerts you if threats are detected.
  • Monitors your credit, financial accounts, and property titles and alerts you to suspicious changes.
  • Helps protect your passwords, devices, and WiFi connection from hackers.
  • Offers protection for your loved ones, up to 10 additional adult users, no matter their relationship to you.
  • Provides 24/7 U.S.-based customer support to help with fraud events.

Can you put a price on your personal identity, your financial data, and your privacy? None of us can – they’re priceless. Yet Identity fraud and data breaches are a growing concern for many, even those who think they navigate the digital world safely.

 

Aura has continued to innovate their solutions to the dangers of identity theft, offering extensive monitoring and up to $5 million expense and stolen funds reimbursement.1 Their service provides 24/7 access to in-house experts who can fully take on remediation and restoration in the event of fraud or identity theft. 

These are the periods when you are eligible to enroll: 

  • During your employer's annual enrollment
  • If you have a qualifying life event (you get married, have a baby, etc.)

Check with your employer’s human resources/benefits team for specifics about these timeframes.

How It Works

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Enroll in MetLife & Aura Identity & Fraud Protection

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Activate additional features online to maximize protection

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Receive alerts of suspicious activity

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Get your good name restored by an identity theft specialist

You learn that one of your online accounts was affected by a data breach.

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You contact MetLife & Aura 24/7.

You receive support and full-service remediation that allows you to ensure you are not harmed because of the breach. In addition to knowing your other accounts are being monitored, you place alert thresholds for financial activity on all of your existing bank accounts, giving you greater insight into potentially fraudulent activity.

Frequently Asked Questions

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  • Who is the provider?
    Aura combines superior technology and around-the-clock service, saving you time and stress. Aura scans billions of online sources, assesses personal identity risks, raises alerts of suspicious activity, and empowers users with access to 24/7 U.S.-based support and remediation services. With unparalleled family protection, Aura provides access to safe browsing tools and personalized threat alerts.
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  • Who in my family can use this program?
    While the program is only available for you to sign up through your employer, you have the option of a plan that covers anyone you deem as family up to 10 additional adult users over the age of 18. 
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  • How much does coverage cost?
    Take advantage of an individual plan for only $8.45 per month. If you would like to enroll additional household family members, pay only $13.95 per family per month.
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  • When would my coverage start?
    You will be eligible for coverage as soon as you enroll. While some features begin as soon as you enroll, for certain features to work, such as financial threshold and social media monitoring, you will need to enter your account information for us to begin monitoring.
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  • What if my employment status changes?
    Good news! If you leave or retire from your current employer, you can continue your coverage without interruption (subject to applicable law and the plan’s terms and conditions). Although payroll deduction will no longer be available, you can opt for other payment methods such as direct bank account deduction, credit card billing or home billing. Higher rates may apply. 
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  • Why would I need Aura when my bank and/or credit card company offer a program?
    Aura invests considerable resources into developing and advancing identity theft technology, and spends hours learning how identity thieves work. This means that these identity protection services are far broader and more comprehensive than a bank or credit card, which is usually based only on credit. Not only do these services monitor it all, but also fully manage and restore your identity in the case of fraud, which means you do none of the legwork. Finally, an up to $5 million identity theft insurance policy means you don’t have to cover the costs of recovering your identity.1
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  • Is it safe to give MetLife & Aura my sensitive information?

    MetLife & Aura comprehensive information security policy applies to all of its employees, consultants, contractors, and vendors:

    • Your information is stored solely in an encrypted data center on non-public networks behind firewalls using network address translation and address control lists
    • Security protocols enable only a limited number of professionals to access data on a need-to-know basis
    • All facilities utilize the latest security measures, as well as state-of-the-art surveillance and alarm systems

     

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  • Is identity theft a concern for my children, too?
    Kids’ online identities can be a serious concern for parents. The family plan provides coverage for kids and teens of all ages, so you can help protect their personal data and give them a safe head start. 
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  • When I activate credit monitoring, will it impact my credit score?
    No, activating credit monitoring on your Aura account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

Are you ready To Enroll?

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Do You Need Help?

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Phone Number: 1-877-277-2898
 Email
hr@boh.com

  • Legal Disclaimers

    1Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.

     

    No one can prevent all identity theft.

    AURA‚ IDENTITY GUARD‚ PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF AURA COMPANY. IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.

  • Mercer's Role & Compensation
    View details of Mercer's disclosure of compensation