Identity & Digital Protection

Here's what you need to know

What it does for you
Why it's important
When you can enroll

We are doing more online than ever – from banking, shopping, storing medical records, business, social media, school, and even doctor appointments. While convenient, this makes our personal and financial info more accessible to identity thieves and hackers.

MetLife & Aura helps protect what matters to you the most, like your identity, finances, privacy, and reputation, so you and your family can do what you love online... more safely. As an industry leader in online safety, MetLife & Aura:

Provides $5 million insurance per each enrolled adult member to help cover losses due to ID theft.¹
Monitors your personal info, accounts, and online reputation and alerts you if threats are detected.
Monitors your credit, financial accounts, and property titles and alerts you to suspicious changes.
Helps protect your passwords, devices, and WiFi connection from hackers.
Offers protection for your loved ones, up to 10 additional adult users, no matter their relationship to you.
Provides 24/7 U.S.-based customer support to help with fraud events.

Can you put a price on your personal identity, your financial data, and your privacy? None of us can – they’re priceless. Yet Identity fraud and data breaches are a growing concern for many, even those who think they navigate the digital world safely.

Get up to $5 million in identity theft insurance,¹24/7 U.S.-based customer support, and access to a fraud remediation expert who will hand-hold you through the process of restoring your identity and resolving fraud if you are a victim.

These are the periods when you are eligible to enroll:

During your employer's annual enrollment
If you have a qualifying life event (you get married, have a baby, etc.)

Check with your employer’s human resources/benefits team for specifics about these timeframes.

Who is the provider?

Aura combines superior technology and around-the-clock service, saving you time and stress. Aura scans billions of online sources, assesses personal identity risks, raises alerts of suspicious activity, and empowers users with access to 24/7 U.S.-based support and remediation services. With unparalleled family protection, Aura provides access to safe browsing tools and personalized threat alerts.

Who in my family can use this program?

How much does coverage cost?

When would my coverage start?

You will be eligible for coverage as soon as you enroll. While some features begin as soon as you enroll, for certain features to work, such as financial threshold and social media monitoring, you will need to enter your account information for us to begin monitoring.

What if my employment status changes?

Good news! If you leave or retire from your current employer, you can continue your coverage without interruption (subject to applicable law and the plan’s terms and conditions). Although payroll deduction will no longer be available, you can opt for other payment methods such as direct bank account deduction, credit card billing or home billing. Higher rates may apply.

Why would I need Aura when my bank and/or credit card company offer a program?

Aura invests considerable resources into developing and advancing identity theft technology, and spends hours learning how identity thieves work. This means that these identity protection services are far broader and more comprehensive than a bank or credit card, which is usually based only on credit. Not only do these services monitor it all, but also fully manage and restore your identity in the case of fraud, which means you do none of the legwork. Finally, an up to $5 million identity theft insurance policy¹ helps eligible losses due to identity theft.

Is it safe to give MetLife & Aura my sensitive information?
MetLife & Aura comprehensive information security policy applies to all of its employees, consultants, contractors, and vendors:
- Your information is stored solely in an encrypted data center on non-public networks behind firewalls using network address translation and address control lists
- Security protocols enable only a limited number of professionals to access data on a need-to-know basis
- All facilities utilize the latest security measures, as well as state-of-the-art surveillance and alarm systems

Is identity theft a concern for my children, too?

When I activate credit monitoring, will it impact my credit score?

No, activating credit monitoring on your Aura account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

Do You Need Help?

Our team is ready

M-F 8a-5p HST

Phone Number: 1-877-277-2898

Email
hr@boh.com

Legal Disclaimers

¹Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.

No one can prevent all identity theft.

Mercer's Role & Compensation

Identity & Digital Protection | Aura

Identity & Fraud Protection

Identity crime can happen to anyone – no matter how careful you are. Get comprehensive identity monitoring and fraud resolution designed to help you protect yourself and your family against today’s digital threats.

Here's what you need to know

How It Works

You learn that one of your online accounts was affected by a data breach.

You learn that one of your online accounts was affected by a data breach.

Aura is there when you need them.

Frequently Asked Questions

Are you ready To Enroll?